• Supported 10+ mission-critical applications running on Windows Server 2012 R2, Windows Server 2019, and PCF in production, staging, and developer environments.
• Reduced the startup time of the organization's primary CLI tool by 80%, down from 14.5s to 3s, by refactoring the existing codebase.
• Performed configuration and maintenance of applications such as web servers, load balancers, relational databases, and order-processing services on the back end of the Charles Schwab trading platform.
• Eliminated 2+ hours of manual onboarding for each new hire by automating the existing access management tool using Selenium, Python, and PowerShell's AD integration.
• Optimized the platform monitoring speed and expanded coverage by implementing custom ITRS Geneos toolkits.
• Documented application dependencies, created runbooks, and outlined best practices to streamline incident response.

• Implemented a Continuous Integration pipeline using Jenkins, PowerShell, Pester, and GitHub to enable automated testing and streamline code reviews.
• Built a Grafana dashboard to monitor resource usage and performance metrics for VMware Horizon which was used for troubleshooting and capacity planning by multiple support teams in production.
• Developed a PowerShell module to assist in managing VMware vSphere environments.
• Troubleshot escalated problem tickets and reported root cause analysis to customers and the helpdesk team.

• Diagnosed and troubleshot complex software and mechanical engineering problems remotely.
• Trained customers to improve their workflow and maximize satisfaction with their equipment.

• Operated a mobile IT support business serving individual clients and small businesses

• Launched S3 hosted static website with integrated CI/CD pipeline for front and back-end code.
• Leveraged Python Boto3 and Lambda to serve changes to/from DynamoDB using API Gateway.
• Automated back-end infrastructure testing and creation using AWS SAM and Github Actions.

Languages: Python, PowerShell, JavaScript, HTML/CSS, VMware PowerCLI

Developer Tools: Git, Docker, VS Code, Jenkins, Bamboo, Harness, Selenium, Prometheus, Grafana

Operating Systems & Platforms: Linux, Windows, VMware, AWS, Pivotal Cloud Foundry

Other: TCP/IP network fundamentals, Agile Development, Project management

• AWS SysOps Administrator - Associate
• Cisco CCNA
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• CompTIA Cloud Essentials+
• CompTIA Project+
• ITIL v4 Foundations
• LPI LE-1 Linux Essentials